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Frequently Asked Question (FAQ)

What does GOMANA iPad POS do?

GOMANA iPad POS is an application for iOS, that you can manage your food library, employee management, real-time data reports, table layouts, membership, data synchronization and more features are coming up!
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How do I start using GOMANA iPad POS?

First, install GOMANA POS app. If you already signed up a GOMANA POS account, then log in to GOMANA BackOffice and start to load your restaurant products menu. If you do not have account yet, you can begin a 30 days free trial with us. You may sign up through here : https://www.gomanapos.com/backoffice/signup

What do I need apart from the GOMANA POS app?

Hardware devices. We have iPad Stand, Printer Receipt and Cash drawer that tailor to your needs. Visit here for more information.

What is the system requirements for GOMANA?

Gomana Pos : iPad, iOS 11 and above, Apple ID registered under Malaysia 

Gomana Backoffice : Computer & Tablet, access via Chrome, Safari, IE Edge

I am not a tech-savvy person, and I do not know how. What should I do?

Don’t worry, just message us or give us a call, we will guide you through a free online demo session.

What is “Order Go Simple”?

It is the food ordering system which is called “GO ORDER” that seamlessly integrates with existing restaurant operations. Customers can place their orders directly through their smartphones after they scanned the QR code generated by restaurant owners.

  1. Scan Qr Code
  2. Place Order
  3. Pay at counter

Learn more: Go Order

How can I get more information about GOMANA iPad POS?

  1. You can always contact us at +603 80667630 or our sales representative at +6012 9289320.
  2. If you can’t reach us, you may leave us a message on our Facebook Page.
  3. You can also send us an email to inquiry@mygomana.com

Are the packages included hardware and service?

We provide Live Chat Support for free but not the hardware and onsite service. 

Do you provide onsite service like training and support?

Yes, we provide the service with charges. Currently we cover most of the area in Malaysia. 

How to set the currency?

  1. Sign in Back Office.
  2. Go to company settings > account.
  3. Set your currency at currency settings.

(*Please note that the currency setting is unchangeable once any transaction is done.)

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